Tri-County EMC scores rank 2nd in the nation
In a 2011 national survey of electric cooperative members, Tri-County EMC recorded the second-highest score in the U.S. among the cooperatives that participated in the survey.
The Touchstone Energy Cooperative Difference Survey included a measure of member perception of their co-op's service. That part of the survey asks consumer-members how well their co-op performs in several service components: customers' best interests, community involvement, good value for the money, being up to-date, reliable service, and offering a variety of energy efficient solutions. Tri-County EMC — which serves more than 23,000 member accounts in Duplin and Wayne counties and parts of Lenoir, Johnston, Jones, Sampson and Wilson counties — scored 89 of a possible 100.
Reliable service was identified as the single most important factor by which consumers judge electric utilities, followed closely by knowledgeable employees and good value for the money.