How ‘Life Support’ Status Works - Carolina Country
November 2018

If you rely on an oxygen machine, sleep with a CPAP machine or have other medically essential equipment in your home that depends on electricity to operate, we know how important reliable electric service is to you and your family. If you or someone at your location uses life-sustaining equipment powered by electricity, you may qualify for placement on our “Life Support” list.

Although we can’t promise having a Life Support Status will get your power restored first—especially in storm situations—we can assure you that we will keep you informed of restoration progress so you can determine if alternative care solutions may be necessary. We encourage all members to plan ahead and be prepared in the event of an outage.

Having a Life Support Status on your account ensures you will be informed of scheduled outages in your area that may affect your life support equipment. You will receive a notification of the date, time and estimated duration of the outage so that you may make necessary arrangements.

Life Support Status does not indicate or guarantee that power will be restored any faster. In the event of an extended outage, members on life sustaining equipment should be prepared to seek other means of electricity until power is restored. Other means of electricity may include, but are not limited to, a backup generator, an emergency shelter, or staying with friends or relatives with power. In emergency situations involving life support systems, you should call 911 for help.

This designation also does not make a member exempt from his or her monthly obligations with Randolph EMC. Should you have any questions or problems concerning your account, please contact our office so we may assist you.

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