Two new payment scheduling options went live on the member portal in August, giving members additional ways to self-manage their accounts.
RECURRING AUTO PAYMENT
Similar to the co-op’s automated draft plan, with auto-pay you select the date when you want the monthly payment to be processed. You have the option to choose any day between the 1st to the 28th of each month. If you want to modify or update the payment details, you can either contact Tideland or select a new payment date and update the record.
You can also establish a maximum payment amount that will be charged to your credit card or bank account. If the account balance is equal to or less than this amount, it will be paid using auto-pay. If the account balance is greater than the max amount to pay, the balance will not be paid using auto-pay and an email will be sent notifying you that the account balance is above the maximum amount to pay. If no maximum amount is set, the account balance will always be paid.
ONE TIME PAYMENT SCHEDULING
With one-time payment scheduling you select the date you would want payment processing to occur. You may select up to 30 days in advance from the current date. Please be mindful of your billing due date and any potential service disconnect date when using this feature. Otherwise, you could be subject to late payment penalties and/or service interruption.
To change or update the payment, contact Tideland or choose a new payment date and update the record in the portal. The payment amount is the total you want to pay on the date selected.
AUTO PAYMENTS FOR FLEXPAY MEMBERS
Members utilizing our FlexPay program can schedule an automatic prepayment on their account utilizing the recurring auto payment feature. In doing so, the member will establish an account balance threshold that triggers an auto payment. For example, if a FlexPay member sets a low balance threshold of $25, then anytime their energy use puts them below the $25 credit balance a payment of your choosing will automatically be made. The minimum payment required is $10.
FlexPay members can also find their Debt Management history under any of the payment tabs.
