While traveling outside of the continental United States, you will not be able to access Tideland’s member portal due to firewall security protocols we have put in place.
To prevent late fees and possible nterruption of electric service we recommend you do one of the following:
- Put a credit card or bank account on file with the cooperative and contact Tideland whenever you want to authorize a payment. You can email us from outside the country or make an international phone call to our 24-hour call center to initiate the one-time payment.
- Enroll in bank or credit card draft so Tideland can automatically initiate the payment year-round regardless of where you are at any given time.
- Use Tideland’s member portal payment scheduling service to authorize a transaction before you leave the country.
- Use your own financial institution’s payment scheduling features to initiate a payment.
- Make a prepayment on your electric account before you travel. One of our service representatives will be glad to advise you on what a reasonable prepayment may be based on your past billing history.
Reach out, we’re here for you!
Don’t hesitate to reach out to us by phone or email. We’re here for you.
