As you plan any excavating projects for this spring, remember to call 811 before the shoveling begins. This simple step could prevent serious injury or even save your life. 

The 811 “Call Before You Dig” number is a free line that was created to help prevent people from coming into contact with underground utility lines during digging projects. When you call, 811 routes you to your electric co-op’s locating service. Make sure to tell the operator where you plan to dig and what type of work you will be doing. From there, it takes a few business days for a professional to come mark your public utilities with flags or spray paint. 

Locations have to be processed, facilities must be located, and crews have to be scheduled before excavating. A free service provided by North Carolina 811 called “Remote Ticket Entry” allows excavators to electronically process locate requests from their location through the use of a computer with an Internet connection.  Non-emergency locate requests submitted via RTE can be processed any hour of the day, any day of the week, including weekends and holidays.  (Each participant must complete and pass an online course, which is designed for excavators to learn at their leisure.)     

Since 1978 North Carolina 811 has provided a communications link with local utility providers. The 811 service transmits location information to the utilities so that underground lines can be marked. It’s a free service.

Even if you previously had utilities located by calling 811, it is best to call before every digging project. Underground utility lines can shift, and it is important to be certain of where they are.

Remember to call 811 or (800) 632-4949 at least three working days before you plan on digging.