2: Board defines expectations for your co-op’s general manager (GM/CEO) and provides policies & strategic goals.
3: GM/CEO creates a business plan based on board’s expectations.
4: GM/CEO delegates responsibilities to staff who help carry out the plan.
5: Staff develop programs to support the co-op’s member-owners and their communities.
6: GM/CEO collects data from staff about their efforts.
7: GM/CEO shares results with the board.
8: Board reflects on policies and updates them as needed.
9: Member-owners provide input & feedback to board, GM/CEO & staff.
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