Standing, left to right: Stephen Burlas, Miranda Leath, Susan Deojay, Ericca Ward, Kelly Edwards, Regina Robinson Johnson, Karsyn Horton, Mary Beth Hagen, Georgia Bland; James Green (Manager). Seated, left to right: Vicky McNeill (Supervisor), Rebecca Yopp, Nicole Johnson, Melissa Daniels, Missy Bates, Syvetta Hickman (Supervisor), Vanessa Garcia (Supervisor), Natalia Dillahay.
October is National Co-op Month, when we celebrate that we are owned by the members we serve, our mission to provide high-quality electric service at the lowest possible cost, and our dedication to putting members at the center of everything we do.
When you call BEMC, no matter what’s on your mind, we know you want your answer as quickly and completely as possible. That’s why having your call handled personally by someone who has a deep understanding of how our different departments work, as well as extensive industry knowledge, is so important. It’s also important that they are empathetic, friendly, professional, and dedicated to putting your needs first. The individuals with these unique and critical sets of attributes are the Member Service Representatives (MSRs) of Brunswick Electric.
Collectively, they answered more than 150,000 calls last year, ranging from new services and billing inquiries to security lights and outages during storms, and handled each one as if they were helping a neighbor. That’s because they very well might have been. They live here too, and they’re proud of the work they do because they’re making a difference in the communities they care about.
Becoming an MSR starts with a rigorous eight-week training program. Their manual is more than 600 pages and includes procedures for the wide variety of service orders they funnel through different departments, as well as the questions they troubleshoot. We have 30 MSRs, and together they processed nearly 52,000 service orders last year, each one requiring time, patience and accuracy.
One moment they might be assisting someone with a new development that requires hundreds of new services, next they’re helping a member with their Annual Meeting registration, followed by a question about a high bill. High bill inquiries require looking at a member’s past usage on several different platforms to analyze patterns and working with the member to determine the source of the issue, which can vary from a malfunctioning HVAC system, to aging appliances.
During hurricanes or major ice storms they work 16-hour rotations, so that you can reach one of them directly, 24/7. But as urgent as those calls are, they handle each call year-round with the same level of importance. Our MSRS are united by the fact that they take being able to help you personally. You can count on them to prove that dedication every time you call, because that’s who they are – the MSRs of Brunswick Electric.
— Jimmy Green, Manager of Customer Service
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Here’s a list of the current openings with our company.
More Brunswick Electric News
In Honor of National Co-op Month
Board Member Spotlight: Dr. Dan Strickland
Member Spotlight: Ocean Ridge Charities Association
