Viewpoints

One Phone Call Could Save a Life

Contact NC 811 to identify and mark underground utility lines

By David Larson|

August 2024

We’ve all been there. Maybe it just rained, and the ground is nice and soft, so you grab your shovel and head outside. It may be a mailbox post that needs replacing or a few shrubs to plant to spruce up the front yard. Maybe a drainage ditch needs digging, or even the site of a new garden needs tilling. These seem like small enough tasks, although without the proper planning, they could turn catastrophic with just one shovel stroke.

David Larson

Under our feet and out of sight lies a vast network of buried utility lines, including electric, natural gas, water and fiber optic lines. Cutting into these lines through yardwork, construction or other digging projects can lead to losses of service, expensive repairs — even serious or fatal injuries.

Thankfully, with a little advanced planning and one phone call, you can dig with confidence. A phone call to 811 from anywhere in the country, at least three days before digging, schedules the location and marking of all underground utilities on your property.

NC 811 was founded in 1978 as ULOCO (Underground Utilities Location Request). Today, 811 is recognized nationally as the number to “call before you dig.” Electric cooperatives and other utilities fund the nonprofit organization, making it a free service for co-op members and other utility customers across North Carolina.

With a little advanced planning and one phone call, you can dig with confidence.

A state law was passed 10 years ago requiring all owners of underground utilities become members of NC 811, along with the creation of a governor-appointed enforcement board. The Underground Damage Prevention Review Board reviews complaints against those who have violated the statute and provides the Utilities Commission with recommendations for penalties. Fines can reach $2,500.

I am proud to represent North Carolina’s electric cooperatives on this board, and NC 811 is a valuable partner to my electric cooperative, South River EMC, as well as all others across the state. NC 811 offers onsite training for co-op employees, and does an exceptional job in getting out the message about careful and responsible excavation.

Accidents do happen, and should damage to underground utilities occur, homeowners and professional excavators are required by law to report them. Last year, NC 811 received 13,006 reports of damage.

So the next time you’re planning a digging project, or if you know someone who is, make sure NC 811 is part of the plan. Identifying and marking underground utility lines is critical in keeping our facilities intact, and our employees and members out of harm’s way.