Artificial intelligence (AI) is becoming an increasingly popular tool for many industries and even in our daily lives. It is a hot topic—sometimes exciting, sometimes a little scary, and has the potential to bring many opportunities—and a few challenges—to the electric utility sector. But machine learning takes time, and we’re still in the process of determining how AI can really be utilized.
Many electric cooperatives are already exploring emerging technologies like AI, virtual reality (VR) and augmented reality (AR). Most of AI’s current applications are task-specific—like using chatbots to answer common questions from co-op members or analyzing data to better understand members’ needs.
Contrary to what Hollywood would have you believe, AI can’t think for itself. Its abilities
depend on how it’s programmed, the quality of its training and the data it receives. AI is essentially about learning from patterns and making decisions based on that input—not about having thoughts or opinions of its own.
Because AI interacts with both internal systems and external networks, cybersecurity is a top priority. As South River EMC looks to adopt tools powered by AI and other tech, we will ensure our systems are safe from potential cyber threats. Strong digital defenses are essential to using any new technology safely.
As we consider emerging AI tools, our focus won’t be so much on the technology itself as on solving real problems. If AI can streamline a process, predict an issue or improve service for our members, it’s worth considering.
As technology evolves, AI may eventually be built into smart meters to help members track their energy use more effectively. It could even help our staff better manage the local grid or predict storm damage to deploy crews more efficiently.
Another exciting area is AR and VR. Many electric utilities are currently testing AR for training, giving lineworkers a hands-on experience to prepare for dangerous situations before facing them in real life. In the future, smart glasses may help crews instantly identify and troubleshoot equipment in the field.
Ultimately, AI, AR and VR are tools that can help utilities like South River EMC serve their communities better—making energy more reliable, services faster and operations more efficient.
Challenges ahead
The rapid growth of artificial intelligence, particularly energy-intensive technologies like generative AI and large language models, is presenting several challenges for electric utilities. One of the biggest concerns is the dramatic increase in energy demand.
AI relies heavily on data centers, which require massive amounts of electricity to operate. As these technologies expand, power consumption is expected to rise significantly.
This growing demand is also creating a strain on our nation’s electric grid, which can lead to instability and a higher risk of outages, especially in areas that are already dealing with high energy use or aging infrastructure.
While AI tools offer great potential in improving utility operations, these challenges highlight the growing tension between AI advancement and the long-term capability of the grid.
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