Use the Power of Text to Report Outages - Carolina Country
January 2019

Randolph EMC’s outage text alerts program, SPOTT Alerts, provides a convenient way to stay connected during a power outage. Using the everyday accessibility of text messaging, you’ll have access to the best information we have available so that you can make plans. 

SPOTT logoParticipating is easy—simply list your mobile number(s) on your Randolph Electric account, then text the keyword “TEXTREMC” to 1-877-736-2633. You’ll also want to save this number to your contacts so you can quickly report your outage when necessary. 

The next time you experience a power outage, use the following keywords to communicate with our outage management system via text messaging:

1-877-736-2633 Number to text to communicate about REMC power outage
TEXTREMC The initial text to send to opt-in to participate in the text program (number must be on file in your REMC account to activate)
OUT Report an outage at service address associated with number
STATUS Request the status of an outage (may not available during widespread outage situations)
QUIT Cancels participation in outage text alerts
HELP Provides information about REMC’s text program & a number to call for additional support

Please note that you must text only these keywords to communicate via text. Additionally, during widespread outage situations, status updates may not be available.

Help SPOTT sniff out outages! 

Update your contact information now & text TEXTREMC to 1-877-736-2633 to have access to this convenient new service! 

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