Restoring Power Safely and Efficiently - Carolina Country

While we do our best to avoid them, power outages occasionally happen. So, when the power goes out, how do Union Power crews know where to start working? How do you know if your outage has been reported? We’ve got answers to these questions and more, and it all begins with a safe and efficient plan for power restoration.

This process typically begins with repairs to the larger main distribution lines that service a great number of homes and businesses. After those repairs are made, crews work on tap lines, which deliver power to transformers, either mounted on utility poles (for above-ground service) or placed on pads (for underground service). Finally, individual service lines that run between the transformer and the home are repaired.

We can’t control the weather, but we can prepare for it. Union Power keeps a supply of extra utility poles, transformers, and other equipment on hand so we can quickly get to work in the event of an outage. When widespread outages occur, multiple crews will be out in the field, simultaneously working to repair damage at multiple locations. We also coordinate with nearby co-ops to bring in additional crews when necessary.

A proactive approach to maintenance helps minimize the chance of prolonged outages; this is why you see Union Power crews periodically trimming trees and clearing vegetation near rights-of-way. Trimming improves power reliability for our entire community. In addition to managing vegetation, we regularly inspect utility poles, power lines, and other critical equipment to maintain a more reliable system.

If you experience a power outage, don’t assume a neighbor reported it. It’s best to report the outage yourself. The quickest way to report an outage is by calling our outage-reporting number at 1-800-794-4423. Also, keeping your phone number updated in our system enables Union Power to locate your outage more quickly.

If you have a medical condition that requires electrical equipment, always have a backup plan in place, which could include a portable generator, extra medical supplies, or moving to an alternate location until power is restored. If you plan to use a generator for backup power, read all safety information and instructions before use.

Mother Nature can be unpredictable, but as a member of Union Power, you can feel confident knowing we’re standing by, ready to restore power as quickly and safely as possible. We are Storm Ready!

Get help for power outages on Union Power Cooperative's website.

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