Whether it’s your electric service, the customer service you receive, or the programs and services we offer to make life better for you and our communities, bringing excellence to each aspect of service is important because it affects our members in different ways.
The many BEMC employees who build and maintain the substations, transformers, poles, meters, and rights-of-way that support your electric service are all focused on keeping your lights on. We know how important reliability is to you, so we’re quick to respond when severe weather or other factors interrupt the flow of electricity. Below is a graphic that shows how we systematically solve outages when they occur. Planning ahead for growth is also important because we install an average of 200 new services every month throughout Brunswick and Columbus counties, and we’re proud that we are up to the challenge of keeping ahead of that growth.
Next is the customer service we provide our members. As we’ve grown we have worked hard to maintain the unique and personal way we approach your membership experience. It’s important to us to personally answer each member’s call, and to do our best to get you the answers and solutions you need. After all, BEMC was built by the communities we serve, and built with one mission in mind: to serve our members. That’s why we live by the Golden Rule.
Then there are the services and programs the co-op offers you and the community. To make your lives easier we’ve developed our progressive PrePay Program and have 11 Bill Payment Terminals located throughout the BEMC service area. We provide expert outdoor lighting consultation, offer the free SmartHub app and a variety of payment options, and share ways to save money and energy through Carolina Country magazine, our website, social media, and special publications. Additionally, our grants, scholarships and programs like Warm Homes, Warm Hearts help make our communities better places to live.
Finally, you can count on us to look to the future and incorporate new technologies into the services we offer. Community Solar and our electric vehicle charging stations are great examples. We hope you’re proud to be a member of your cooperative, because we’re certainly proud to serve you.