Touchstone Energy Announces 17 Co-ops With Top 5 ACSI® Scores for Q3 2023 - Carolina Country
January 2024

Touchstone Energy® is pleased to recognize 17 member cooperatives that received the top five ACSI® scores for energy utility services among all participating Touchstone Energy cooperatives in the third quarter of 2023.

The top five scores in that period ranged from 89 to 93, which compares favorably with electric cooperatives’ annual average score of 74, as reported in the ACSI Energy Utilities Study 2022-2023.

South River EMC has recently completed its quarterly member-wide customer satisfaction survey.

Member's responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States.

It is a national indicator of the quality of goods and services as experienced by consumers of those goods or services. Who better to rate those items than those who have experienced them?

The Cooperative has been assessing itself in this manner for years and we are very excited about what recent surveys have shown.

For 2023, South River EMC received an ACSI score of "90" in Quarter 1, and“89” in Quarter 2 and "89" in Quarter 3, out of a maximum score of “100”.

South River EMC's score is higher than all publicly measured investor-owned utility, cooperative utility scores, municipal utility scores, and places South River EMC 17-18 points higher than the average investor-owned utility score of 72, as well as 18-19 points higher than the municipal utilities score of 71 per the industry ratings in the 2023 ACSI Utility Sector Report.

[1] Results based on data provided by South River EMC, collected between Jan. 1 - March 31, 2023 (Q1), Apr. 1- Jun. 30, 2023 (Q2) and Jul. 1- Sept. 30, 2023. ACSI did not regulate the survey administration or sample size. ACSI is a registered trademark of the American Customer Satisfaction Index LLC. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

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