As a member-owner of Tideland EMC, your opinion matters. That’s why we annually survey members to ensure we meet the mark you set.
In 2023, our satisfaction rating outperformed the benchmark among all age groups. We are particularly proud of our rating from members ages 18 to 34.
One of the key factors driving member satisfaction comes from Tideland maintaining a local presence with four district offices. That puts us in close proximity to service locations when power outages occur. It also means we are more engaged with the local community because we work and live where we serve.
“Tideland provides rapid feedback on power outages, location and time until power restored. I really like the mobile app. I utilize it for quick visibility of outages.” —Member since 2018, New Bern
Where are there opportunities to earn higher marks? It turns out you are very interested in energy information and would like more of it from the co-op. The greatest interest is in personalized energy information much of which is now available via the online member portal. However we are expanding our energy education efforts to not only focus on safety but efficiency as well.
Members across all age groups expressed an interest in utlizing smart home technologies to improve energy outcomes in terms of comfort, cost and efficiency. The co-op is here to help you navigate what tools can be most advantageous and cost-effective.
And there are plenty of low-cost and no-cost ways to save energy that lend themselves to some good old-fashioned do-it-yourself projects. We’re here to walk you through those measures as well.
Real people. Real power. It’s more than a motto. It’s the real deal.
What members are saying
“I appreciate the organization as a cooperative and trust the organization to be protecting the interest of the members.I appreciate the cooperative’s efforts to support and promote community values, history and environment.”—Member since 1992, Blounts Creek
“I would not change a thing. No other utility company has sent me a monthly newsletter so chock full of interesting facts and community tidbits. Keep up the great work. Thank you!” —Member since 2013, Swan Quarter
“All of my experiences have been very positive, and your employees are second to none. I have nothing but positive things to say to about my co-op. Keep up the good work!” —Member since 1978, Plymouth
“Educates us about ways to conserve energy and in turn keeps our bills low. Invites us to the annual meeting to address our concerns. Provides regular written and electronic communication to all members about every topic of discussion.Transparency is trust.” —Member since 2001, Arapahoe
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