We want to remind our members to be aware of phone scams used to obtain your personal banking/credit card information. We have heard examples of our members being contacted by people posing as EnergyUnited subcontractors informing them that their accounts are past due and asking for debit or credit card information. This is called phishing and it is a scam! EnergyUnited will never call and request your credit or debit card information over the phone.
Please remember the following tips to protect yourself and avoid scams.
- Members should only use methods authorized by EnergyUnited to pay their electric bills.
- We protect your personal information whether you are speaking with a representative or using our automated payment system or the self-service options on our website.
- EnergyUnited takes great care to protect our members’ personal information. Our representatives will ask you for proper identification, such as asking for the last four digits of your SSN, before discussing your personal account information.
- EnergyUnited employees will never enter your home or business while conducting routine service maintenance or responding to a service request. If someone posing as an EnergyUnited employee tries to enter your home, do not allow them to do so and contact local law enforcement immediately.
- When an EnergyUnited employee or subcontractor is on your property for routine maintenance or a service call, check for identification and verify that the service truck is clearly marked.
- If you receive a suspicious phone call or visit from someone claiming to be from EnergyUnited, call us at 1-800-522-3793 for verification. If you have been contacted by phone and made a payment, contact your banking or credit card company immediately.