Dear Members,

As this message is written, we are experiencing a global pandemic that has changed all of our lives over the past few months, impacting individuals and businesses in our community alike. For 82 years, your cooperative has responded to the worst of storms to serve our members and this is no different. We are here for you and your families and we’ll get through this together.

Along with providing safe and reliable power, we empower you to use energy wisely, ensure that you get exceptional value for the money you spend, and strive to make our communities better places to live and work.

In these uncertain times, it’s good to know your cooperative was already seasoned at providing the convenience, choice and control to manage your bill, as well as how you use electricity. From high energy use alerts and instant payments from the mobile app, to special rates for electric vehicle charging and providing access to renewable energy, we’re here for members at their homes and businesses and in our communities.

Over the past year, Randolph EMC has focused on helping you manage your energy in the ways that are most convenient for your lifestyle. Through our surveys we know that members of all ages are utilizing smart devices and expect their co-op to be digitally engaged, as well.

Over the past year, Randolph EMC has focused on helping you manage your energy in the ways that are most convenient for your lifestyle

Randolph EMC has increased electronic messaging through text and email to keep members informed about outages, contractor working locations and billing updates. We’ve also leveraged advancements in technology to offer you a choice in how you’re billed and more timely, relevant access to your energy consumption information.

The REMC Mobile App and Online Member Service Portal on our website provides you full access to your account. In addition to managing profile information and payment methods, our suite of online services includes convenient ways to pay and receive bills, billing and usage alerts, energy use monitoring, access to our real-time outage map and more.

Another area that continues to gain interest is electric vehicle adoption. Randolph EMC has been a pioneer in supporting this technology and bringing infrastructure to our rural area. We’re excited about the far-reaching impacts EVs could have on our industry and we’re proud to be a forward-thinking electric utility well on our way to meeting the high demand electric vehicles will have on the grid.

We invite you to learn more about what’s in store for the future of your cooperative at REMC’s Virtual Annual Meeting, which will be broadcast on our Facebook page on Friday, October 9, at 10 a.m. We will certainly miss seeing all of our members in person, but hope you’ll join us to celebrate the strength of our cooperative, conduct important business of our association and focus on how we can continue our mission of providing affordable and reliable electricity to our member-owners.

Cooperatively yours,

Jerry Bowman
Board President

Dale F. Lambert
Chief Executive Officer